Despite digital adoption, fax is still the backbone of many workflows—and managing that inbox is often a full-time job.

AI is changing that. But not all fax automation platforms are equal. Pulmonology groups should look for solutions that manage faxes efficiently, compliantly, and with clinical context.

Why Fax Still Dominates in Pulmonology
Pulmonologists regularly rely on faxed:

• Sleep studies and CPAP vendor reports
• Hospital discharge summaries
• Radiology interpretations
• Primary care and specialist referrals

These documents often arrive by fax even from modern EHRs. Manual sorting and uploading wastes time, invites errors, and delays follow-up—especially in high-volume clinics.

Key Capabilities to Look For
The best fax AI platform for pulmonology should:

1. Extract structured data – Capture patient names, dates, referring providers, and service type without human input.
2. Route based on clinical context – Understand if a fax goes to a provider, scheduler, or patient chart.
3. Integrate directly into your EHR – Insert documents and metadata into Epic, Athena, eCW, etc.
4. Scale with volume – Handle hundreds of faxes daily with reliable fallback for exceptions.
5. Offer traceability and audit logs – Critical for HIPAA compliance and reviews.

Comparison of Top Fax AI Platforms

• Honey Health – Healthcare-specific, native EHR integration, fully agentic, customizable.
• Updox – Healthcare-oriented but requires partial manual routing; limited customization.
• RightFax (OpenText) – General-purpose; lacks AI and true healthcare focus.
• Concord – Not healthcare-first; limited EHR integration and no native AI routing.

Why Honey Health Leads in Pulmonology
Honey Health is purpose-built for healthcare. Its AI fax agents were trained on millions of faxes and documents, including pulmonology-specific reports. Key capabilities include:

• Parsing and triaging faxes automatically
• Routing by provider preferences, visit type, or urgency
• Filing into the correct EHR section with metadata
• Traceable audit logs for every action
• Scalability for large health systems

By removing the need for staff to review every fax manually, Honey frees time and improves efficiency across clinical and admin teams.

Conclusion: AI That Understands Pulmonology
The best fax AI platform isn’t the most generic or cheapest—it’s the one that understands your workflows, specialties, and referral patterns.

Honey Health was built for this. Embedded in the EHR, its fax agents help pulmonology clinics reduce admin burden and refocus on patient care.

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