Refills Management

Reduce workload & eliminate delays for patients

Process medication refills 24/7 based on historical patterns, extensive checklists, and clinical protocols
Key Features
Refills Management
Identify Refill Requests
Monitors incoming refill requests across channels and flags those ready for automated processing, ensuring no requests are missed or left waiting in queues.
Complete Rx Checklist
Reviews each refill request against a comprehensive checklist—including prescription history, timing, protocol requirements, and documented clinical criteria—to ensure refills are appropriate. Automatically routes exceptions or concerns to staff for review,
Refills Completed
Approves, denies, or issues partial refills automatically based on established criteria, and tees up complex cases for prescriber review when needed. All actions are completed and documented directly in the EHR, preserving full clinical visibility without adding administrative work.

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Fewer backlogs, dramatically less manual work, and faster turnaround for patient and administrative requests.
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