The Challenge: When Back-Office Work Can’t Keep Up
AM Endocrinology serves a large population of patients using continuous glucose monitors (CGMs), which requires constant data collection from external portals. At the same time, the practice was juggling:
- Manual data ingestion
- High fax volumes
- Refill requests
- Prior authorizations
- Staff logging into multiple systems every day
As patient volume increased, administrative work scaled linearly. The only short-term solution was hiring more staff, an approach that added significant cost.
Why AM Endocrinology Chose Honey Health
The team evaluated workflow tools that assisted with parts of the process, but ultimately chose Honey because it fully completed back-office workflows instead of partially supporting them.
Honey stood out for three key reasons:
- Works directly inside the EHR: Honey logs in like a staff member, so the team didn’t have to learn new tools or change workflows.
- End-to-end automation: Tasks are completed start to finish, with no human-in-the-loop handoffs.
- Clear ROI: Compared to partial automation tools, Honey delivered meaningful time savings and cost avoidance.
Implementation: From Kickoff to Live in Under 30 Days
Despite the depth of automation, implementation was fast and lightweight.
- Day 1: 45-minute onboarding call
- Weeks 1–4: Light coordination and workflow alignment
- Day 30: Fully live inside the EHR
Once deployed, Honey’s AI agents began running back-office workflows automatically in the background without disrupting the existing team.
The Impact: Time Saved, Costs Avoided, Stress Reduced
Within weeks of going live, AM Endocrinology saw measurable operational and financial impact.
Operational Results:
- 15-20 hours saved per week
- Daily backlogs cleared the same day
- Fewer manual tasks across the team
- Providers consistently had data ready when they needed it
Financial Results:
- Avoided hiring 1–2 new full-time employees
- Approximately $100,000 per year in cost avoidance
- Ability to scale without linear headcount growth
“It’s like magic. Our team logs in and the work is just done, like a team member had been working it. Honey runs 24/7 — our team is always on top of our work.” - Dr. Kashif Latif, President, AM Endocrinology
What Changed Day to Day
Beyond the metrics, the biggest difference was how the team felt at work:
- Staff were freed from repetitive, manual tasks
- Refills were completed reliably and on time
- Providers no longer chased down missing data
- Overall operational stress dropped significantly
What’s Next for AM Endocrinology
With a strong automation foundation in place, AM Endocrinology is now focused on growth without operational drag. Next steps include:
- Expanding AI support into referral intake and revenue cycle management
- Scaling across the greater Memphis area
- Continuing to grow patient volume without adding administrative burden
If you’d like to see how Honey Health’s AI back office can help your practice operate more efficiently, schedule a demo or contact us to learn more.
